Paul Brackley has stepped down as general manager of the five-red-AA-star, 202-bedroom Shangri-La Hotel, at the Shard, in London, “to pursue other opportunities”. He arrived at the hotel in July 2016 having previously been the opening managing director of the Beaumont Hotel in Mayfair.
A spokesperson for Shangri-La said of Brackley’s departure: “We appreciate the leadership he has brought, especially during times of crisis such as steering the hotel through the London Bridge terror attacks in June 2017. During Paul’s tenure, the hotel’s TripAdvisor ranking has been substantially improved, the gross operating profit has been increased significantly and the staff turnover has been substantially reduced. Most importantly, Paul has built up and leaves behind a strong management team.”
Previous management roles held by Brackley include stints as general manager at Crowne Plaza London – The City, Taj 51 Buckingham Gate, Suites & Residences and the St James Court hotel.
Shangri-La Hotel, At The Shard, London opened in 2014 as the third property of the chain in Europe following the openings of Shangri-La Hotel, Paris and Shangri-La Bosphorus, Istanbul in 2010 and 2013, respectively. Shangri-La fully owns its Paris property, has a lease in London with The Shard (Qatar owned) and a joint venture in Istanbul.
Since 2014, Shangri-La Hotels & Resorts has shown no further interest in Europe and it manages only 4 properties in the Middle East, 2 in Africa, 2 in Australia and 2 in Canada. The company is absent from the U.S., South / Latin America and . 80% of its portfolio is focused on Asia, mainly China, including Greater China.
We have been reporting on Shangri-La silence, however, no official statement has yet been issued.
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