Kathleen Taylor, CEO of Four Seasons Hotels & Resorts receives today the Cornell Hospitality Innovator Award at the fourth annual Cornell Hospitality Icon & Innovator Awards, which takes places at the American Museum of Natural History in New York City.
Innovation has always been fundamental to Four Seasons success, but since taking the reins as CEO of the company in 2010, Kathleen Taylor has implemented several significant measures to reignite the company’s culture of innovation and ensure continued distance between Four Seasons and the competition. In the span of just two years, Taylor has introduced an organizational transformation through more than fifteen global initiatives and is breathing new life into product and service development.
One of the first actions Taylor took in creating a platform for innovation was to restructure the company’s Executive Leadership Team. The goal was to provide a robust infrastructure to support the generation of new ideas and syndicate them globally. This included the creation of Area Presidents of Hotel Operations to promote and facilitate innovation and the execution of new ideas in all of the company’s operating regions. It also included the creation of a global executive level position dedicated entirely to innovation and product development.
Currently in development are programs which will transform banquets, add new energy and dynamism to dining out and revolutionize the arrival experience. “We are leaving no stone unturned to secure Four Seasons position as the number one luxury hospitality company in the world,” said Taylor. “We are talking about a transformation that is not only enticing to our guests, but one that is invigorating for our employees and adding value for our hotel owners.”
Click here to view a tribute video and learn more about Four Seasons dedication to excellence. It is the latest accolade for Taylor, who most recently became the first woman to receive HOTELS magazine Corporate Hotelier of the Year award.
Adapted from: PR Newswire
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