For the past 3 months, CPP-LUXURY.COM has been conducting extensive research and data about the safety and hygiene measures luxury hotels and retailers should be implementing as the re-open.
Regardless of the local or national wide rules and legislation, do wear a mask, ideally a medical certified one while you are in any indoor spaces or outdoors in crowded area where distancing is not observed. Wash your hands and use a disinfectant with at least 70% alcohol. Disinfect your eyewear, wallets (including credit cards) and hotel room access cards whenever you use them. Make sure you carry at all times a smaller recipient. Shower at least twice daily and use regular shampoo, soap or shower gel – do no longer use ‘soap free’ or organic / ‘natural’ based products.
Communicate with the hotel ahead of your stay and inquire about the airport transfer options – insist on options that do not include local transportation. Ask your hotel if they are aware or have contacts with Uber or regular taxi drivers who are reliable, i.e. disinfect and clean all surfaces in the car after each client. Hotel should do their best to provide chauffeur driven private airport transfers on a complimentary basis for guests staying in suite categories or a price similar to a regular taxi.
Often, luxury hotels are an ideal marketing partner for luxury car brands – ex for a period of 6 months, the hotel would advertise in all means the fact that the ‘Official Car’ of the hotel is X. Disinfect your hands, put on a mask and ideally wear gloves before you step into the car. If weather permits, ask the chauffeur to switch off AC and open windows. Fresh air circulating has been demonstrated to be a major safety measure – virus spreads much slower or does not spread at all in such well-aired spaced.
At the hotel, make sure you ask when had the previous guest checked out from the room you are assigned – ideal is to have a guest in the same room every 3 days. For luxury hotels, hotels implement measures much easier if you advise them the approximate timing you prefer your daily housekeeping service but also the turn-down in the evening. Weather permitting, make less use of the AC and open your windows as much as possible – housekeeping staff should do the same.
Another essential aspect is related to bedding – the hotel should have measures in place for the circuit of laundry especially for those who use a third party supplier. Ideally, as hotels re-open, they should introduce brand new towels. In the room, you may have to do with no flowers or plants. For surfaces permitting, carpets should be removed (ex if there are wooden or parquet floors, but also marble or limestone). Basket bins with a lip or cap are preferred to the open ones. Do change your mask at least once a day and dispose of the one you had used in a lid closed bin. All hotels should provide lid-covered bin throughout the entire hotel.
Minibars should only be stocked on demand based on written consent / request of the guest.
All indoor wellness spaces including Spas and swimming pools should not be open for any guests at any time. At outdoor pools or beaches, distancing between chaise-longs is critical. No food should be served at outdoor pools or beaches. Hotels should no longer serve any foods in a buffet and should limit the touching by bare hands of items such as bakery – instead they should be served in a disposable paper bag. Please do avoid such mobile ‘food stations’ in the street, regardless of what they actually serve – ice-cream, snacks, hot-dog etc.
In any destination, make sure you check with the Concierge of the hotel what times certain attractions are less crowded or even ask about activities that can be organised for you and your family – such as private boat tours, tours by car etc. No minivans or minibuses and do not share a car with anyone! Hotels should ideally provide privately guided tours with guides that they have detailed information about, including a scan / copy of their ID and declaration of Covid-19 waivers according to local legislation.
Regardless whether you travel on your own or with family and friends, every person should be properly registered by the Front Office, including forms that lists permanent address and contact number (mobile). A short questionnaire about your travels is a must! – where you were in the past two weeks as well as a legal waiver of responsibilities. Any visitor or guest that you may host even briefly or a meal, should again follow the same registration. All these forms can also be shared by the hotel before your arrival.
Make sure that the hotel is well informed and trained what do to in a situation that a guest shows Covid-19 symptoms – these may not necessarily lead to a Covid-19 infection. According to already approved international standards, a hotel staff should make sure to take over the respective case, i.e. follow up at the hospital – this is critical especially for translation issues.
Other CPP-LUXURY.COM original research include ‘An essential guide for luxury hotels during the Covid-19 Pandemic’
All information carefully documented with health authorities, infectious diseases experts (including doctors) and independent, third party hygiene and sanitation certification companies.
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