For those who have travelled to Moscow, I am sure you agree it is one of the most challenging major capital city destinations in the world. It starts with the long lines at the customs on arrival and ends with your hotel bill. Other challenges include the notorious Moscow traffic jams, at any time of the day or week, hotels not accepting foreign currency for payment and the most expensive taxi fares in the world. Having been to Moscow previously, I was aware of many of these challenges so I was mentally prepared for the worst. While waiting to board my plane for Moscow I receive on my blackberry a most disturbing email from the hotel I had booked in Moscow, saying they apologize but they would not be able to guarantee my request (otherwise already confirmed) for a non-smoking room.
As my favourite hotel chains, Four Seasons and Mandarin Oriental are not present in Moscow, I quickly remembered there was a Ritz Carlton property which I knew from two events which I attended several years ago, yet I did not stay. I emailed the hotel and I have to admit I was impressed with the very fast feedback and a kind confirmation that they would be able to offer an upgrade to an Executive Studio Room, a Junior Suite in other hotels. I received my confirmation of reservation within the next 20 minutes.
Designed by the same architect as the Ritz Carlton in Berlin, my favourite hotel in Berlin, I was pleased to discover the same quality of the finishes, from furniture to carpets and curtains, including the digitally controlled curtains. Rooms are large for any luxury standards, not just Moscow standards, bathrooms being not only large but very warm. There is a separate large walk in shower, separate glass enclosed vanity and a large bathtub with an ESPA selection of bath amenities (bath salts and essential oils). The interior design instills an aristocratic feel and at the same time, maintaining the comfort and cozyness features.
Another nice surprise was the complimentary wi-fi which worked perfectly and at a very high speed.
Beds are truly heavenly, with the finest Italian satin cotton fabrics and a generous selection of standard pillows (all natural filling).
With the exception of the front office and the main restaurant (at breakfast), all other department were flawless, especially housekeeping, guest relations. On all my encounters with the Front Office, I have felt staff were
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