In 1876, the Hotel Sacher Wien was opened by Eduard Sacher, son of the creator of the Original Sacher-Torte (the celebrated chocolate cake) and soon achieved worldwide recognition as a meeting place for the nobility, international high-society, politicians and artists. Nowadays, the family also owns and operates Hotel Sacher Salzburg and the Alpine Resort Sacher, a luxury mountain resort in Seefeld, Tirol. Despite other luxury hotels openings, Hotel Sacher has remained an absolute leader of Vienna’s luxury hotel sector.
Privately owned for generations, Hotel Sacher has been a luxury institution of global standards, a true landmark of Vienna – comparable to St. Stephan’s Cathedral or the Vienna Boys’ Choir. The families Gürtler and Winkler have consistently maintained intact the traditional old-world charm of the former Habsburg monarchy, having continuously and consistently invested in maintaining the property at the highest luxury standards, orchestrated by the best team, to deliver a most genuine and personalised customer service.
Located directly across the Vienna State Opera and the Albertina Museum, along Vienna’s main elegant pedestrian zone Kärntner Strasse, it is just minutes away from the Imperial Palace with its Spanish Riding School and from all many other sights and attractions of the city. The hotel is located within walking distance to the Goldenes Quartier, the luxury shopping quarter in the heart of Vienna, which is home to most of the world’s top luxury brands.
The owner family has been excelling at creating and maintaining a DNA of Sacher Hotels, with an exceptional service culture, taking utmost care of discovering, nurturing, and motivating the best talent. The hotel has been adapting to the times, including the most recent pandemic. More than ever, the team of the hotel is at the core of focus for the owners, with an array of dedicated programs, making staff feel they belong.
There is a very sensible mix between older and younger staff, which is aimed at achieving ultimate motivation. This is how the hotel has succeeded in regaining fast its legendary service, post-pandemic. Despite other hotel openings, most of the staff have remained loyal. Whether staying or working at hotel, it is equally prestigious. Most importantly, you will notice the great vibe and energy of the entire team regardless of the department.
The care, training and investment in human resources has been delivering not only consistently high customer service but also service which is personalised, genuine, intuitive and predictive. Staff are adapting to the desired type of service of the guests, some may wish to be addressed more formally while others would be outgoing and sociable, more casual and informal. Despite its prestige reputation and elegant interior design, guests will not feel intimidated, on the contrary, there is a sense of very warm welcome feel.
The exclusive Sacher Boutique Spa is located on the fifth floor and features sauna, aroma salt steam room, herbal bath, vital sensory showers, ice fountain and cosy relaxation areas. Treatments can be arranged in private spa suites with product labels of La Prairie and Ligne St. Barth. To indulge your love to chocolate without piling on any pounds, the hotel’s very own „Time-to-Chocolate“ bathroom and spa amenities provide unique experiences. Bathrooms of all rooms and hotels are decked in marble, with separate showers and bathtubs. Housekeeping is flawless!
The famous restaurant Rote Bar offers authentic Viennese cuisine with live piano music and Opera views, whilst the fine-dining restaurant Grüne Bar serves creative international dishes in the most unique atmosphere. The hotel bar Blaue Bar is well known as a sophisticated pre- or post-opera drink hot-spot. Hotel guests can also enjoy a piece of the Original Sacher Torte at the Café Sacher, which still serves this culinary experience according to the closely guarded hotel recipe of 1832. You will be impressed with the mix of patrons at all venues, with many of them locals.
Rooms and suites boast a unique blend of classic and contemporary, every detail being conceived to provide ultimate comfort, from bedding to soundproofing but also ensuring the latest high-tech, with centralised controls and a pad. Most accommodations offer a comfortable seating area but also a functional business desk. Attention to details is extreme – up-keeping and maintenance being conducted on a continuous basis.
The variety in design, style, layout (size) and views is unique, some accommodations being seemingly different. In this way, the hotel caters to a wider guest profile. There is also a deep sense of place, which ”connects” to local heritage and culture. You will also be impressed to witness how loved the property is – by both locals and the many repeat guests. You will feel respected, taken care of, appreciated and most importantly, recognised.
Oliver Petcu in Vienna
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