The Cosmopolitan of Las Vegas is investing more than $100 million to upgrade its rooms. The two-tower, high-rise casino will gut 2,895 rooms in its first major renovation since opening nearly seven years ago, said Patrick Nichols, senior vice president of strategy and business development.
The Cosmopolitan launched the upgrade of the Boulevard Tower in June and aims to complete it before the end of the year. It will start on the Chelsea Tower in January and finish it later in 2018, said Nichols.
“We are stripping the rooms down to concrete floors and drywall,” said Nichols. “We will have a fully renovated room product in December 2018.”
In addition to new furniture and fixtures, The Cosmopolitan will add 65-inch TVs as well as iPads to every room.
Guests can use the iPads to order room service, towels and other housekeeping amenities as well as regulate the lighting and TV. The hotel will add more features to the iPad in the future, Nichols said.
Tablets can improve a guest’s experience but won’t be memorable, said Mehmet Erdem, an associate professor at UNLV’s Harrah College of Hotel Administration.
“To wow the guest, hoteliers should consider incorporating artificial intelligence into the guestrooms and stay ahead of the game rather than playing catch-up with what consumers experience at home and in their daily lives,” he said.
Nichols put the cost of renovation, including the technology upgrades, at ”significantly above $100 million.”
The Cosmopolitan spent almost as much time on choosing a design as it will on upgrading the rooms, said Nichols. The hotel asked 20 companies to submit designs in early 2016, cutting the list to eight and then four. The Cosmopolitan then spent about $2.5 million to build 14 model rooms before making a final decision.
More from CONCIERGE
Nestled discreetly among the golden cobbled streets and time-worn terracotta hues of Rome’s historic city center, Elizabeth Unique Hotel has …