Established in 1876, Vienna’s legendary Hotel Sacher has uninterruptedly maintained its leading position as not only Vienna’s finest luxury hotel but also a world icon, among the ranks of Raffles Singapore, The Plaza New York , The Peninsula Hong Kong or The Dorchester London.
The family-owned luxury hotel is not only associated with the Sacher Torte (cake), probably one of the best known pastry in the world, but also with its outstanding fine dining, rivalling the best restaurants in the world.
The most impressive achievement is the consistency with which the hotel has been weathering the most challenging times, including most recently the latest online / digital revolution. Sacher has not only succeeded in keeping up with time by staying relevant, but it has also excelled in generating desirability, which is vital for such an institution.
In the past years, the hotel has meticulously renovated and restored all its rooms and suites, upgrading them to the ultimate luxury standards while maintaining its classic elegant DNA trace. No detail has been overlooked, not only with top quality furnishing and finishes, but also paying close attention to technology (impeccable sound-proofing both indoor and outdoor, SmartTvs, centrally controlled lighting, AC, DNA and a touch pad which includes all service – including ordering in-room dining), but also lighting.
I was privileged to stay in one of the hotel’s most emblematic suites, a corner suite with large balconies on a higher floor (bel-etage), the Wien Philarmoniker Suite, a genuinely Royal experience – the magical feel is achieved by the immense Baccarat chandeliers, an exquisitely polished parquet and a colour palette mix of bright colours with red and bordeaux accents.
The custom made mattresses and satin cotton high-thread bed linen, the fine plush Egyptian cotton towels, high quality chocolate scented bathroom amenities, high pressured water glass enclosed shower – are among the other beautiful details that cannot be overlooked by the most discerning travellers. The hotel continues to welcome royal families, heads of state, celebrities, artists and musicians.
The location of the hotel is also unbeatable, right near the famous Vienna Opera which celebrates 150 years this year. The magical location is also right at the start of the city’s most sought after pedestrian high-streets which lead to the centre of the city (less than 5 min walk), StephansPlatz, home to the St Steven Cathedral, the top landmark of the city.
Beyond an impeccable product, Hotel Sacher makes its offering unrivalled thanks to the very high customer service standards, which impress not only in consistency but also the continuous strive to reach for the highest standards of service, anticipating needs and creating desires.
Despite the hotel running at full occupancy both in terms of accommodations and dining, the team have succeeded in making me feel not only welcome but also taken care of. There is undoubtedly a home-away-from-home feel, but that goes way beyond the lifestyle angle, experimental at the same time too.
Although I had a bumpy arrival in Vienna because of the airline and a taxi ride from the train station, the hotel has succeeded in completely overturning my initial impression and, above all, making me feel safe. Gazing at the Opera and the pedestrian street from a comfy couches of my living room provided for moments short of magical – ‘watching the world go by’ is a true luxury.
Thanks to its complex offering and location, the hotel is ideal for both corporate and leisure guests, although obviously, those vacationing in Vienna are a predominant segment. The lobby of the hotel which actually resembles the living room of a most lavish mansion or palace – it is the heartbeat of the hotel with a unique vibe and buzz, an energy that most guests do not miss during their stays.
I was most impressive by the Concierge and Front Office, which provided the most attentive service – housekeeping was flawless and so was the service at the two dining venues, the Rote and the Grune Bar Restaurants. There is room for improvement at breakfast (the hotel should encourage more guests to opt for in-room dining so as to avoid over-crowding and all hotel guests should be notified at the time of booking that prior reservations at all dining venues are highly recommended to avoid the frustration of staying in the hotel and not being able to enjoy lunch or dinner.
Oliver Petcu in Vienna
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